GoSmart Mobile

The customer service rep. lied to me, about her working environment.

She refused to get her supervisor on the phone, or email..told me she escalated my breach of security concerns. Told me she sent my information to the correct email, but I held her on the phone, for at least 48 minutes, and she couldn't tell me the exact email she had sent my information to. She kept telling me not to worry, but couldn't tell me what information was sent in the email, except it was the same as what she sent in the text to my phone. The text message includes my phone number.

At first she told me she couldn't tell me what was in the email, because it was computer generated, and the computer refreshes, so there is no way of telling, but be sure she sent the email to the correct email, because I was very clear, and spoke clearly, so there was no way she could have sent the email to the wrong email. I then asked if she could check with her IT Dept., HR Dept., Corporate Office, Head Office to get this resolved. She continued to insist she had sent the email correctly, and I would just have to wait for the email.. I informed her that we had been on the phone for approximately 48 mins., and I still didn't get the email.

I continued to express my concern, and she hung up on me.

To date.. I have still yet to get that email, or any other communication from Go Smart.

The fact is..they lied, and now my identity is in jeopardy. Their site is not secure, and they play games with people's lives..

Did this already also and not doing it all over again! Thanks for absolutely nothing and I have nothing nice to say so, Im not going to say anything at all

I have nothing good to say about this whole ordeal! I am told I cannot get my service because Im a go smart customer to call this number which I called they say Im not a ghost smart Customer to call T-Mobile where do I called who says to call go smart Im done.

This is ridiculous. They dont have my phone number my IMEI number for my box nothing at all and she couldnt help me. Nobody can help me. Im stuck with a box that I cant use and I am so frustrated.

Ridiculous.

I intend to keep going with this as far as my complaint goes no wonder its calledpissedconsumer.com and I dont blame the person who wrote that one. They had it right on the money , good luck stupid people dont know anything about Customer Service Customer Service must be hiring they should be

Im outside the country and cant make or receive calls .every year I come to colombia and this the first time this happens.I need help solving this issue please I need the phone for work

I don't have a go smart account why is it trying to to take money from mi account please cancel whatever it is

The agent didn't call me back need to know if automatic refill was canceled would someone please call me.

The agent said she would call me back an did,nt so I don,t know if my automatic refill was canceled or not. Please help.

I lost my phone one week ago at cd g France airport no i need new sim card soon as you can thankyou emrgence

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I was trying to activate my phone but the system is not working.

I need. To pay

Bill

I needed to find a cheap prepaid carier and my choice was a GoSmart Mobile. At first, I had trouble getting connection in general, there was no trouble transfering number, but more than 12 hours overnight I had no possible service while GoSmart Mobile told me everything is fine it the system.

Next step, after firs moth ended, or which ever they count could be a sycle, I lost ability to send and recieve regular text mesages, I fixed it after a while ( don't even know how long it wasn't active due to use of various messsengers) Another month comes I loose data connection, after calling Customer service, reciving APN settings everything works perfectly. Btw, the promised 4glte doesn't even exist!!! no matter what device you use. after you done with 4gigabites or that 3g speed, there are also no 2gigabite speed!

They leave you with no posssible service!!! After numerous attemprts on calling customer service I decided to speak with a supervisor regarding constant data interruption, The person who claimed to be a supervisor on duty was extrimely rude, it seemed like I called her at 3am on her house phone with my persnal needs. Another day, I was able to adress that expirience, although it doesn't seem it was escalated, because I had a chance to call once again and another supervisor wasn't even aware of my claim regardding bad expirience, there were no notes in the system. With all being said my conclusion is - the chipper the service - the worst it is.

This company does not seem as their reputation matter and on my expirience it seems the more attitude person has - the higher is position. Can't wait to leave this unpleasant company with its horrible service.