Naomie C Zqt

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Verified Reviewer

Identity jeopardy

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Updated by user Dec 07, 2023

No answer from Go Smart. The email was not sent to my email, nor my spam folder.Now they should offer, free time, and a new sim card at the least. I have always been a good customer.

Original review Dec 06, 2023
The customer service rep. lied to me, about her working environment. She refused to get her supervisor on the phone, or email..told me she escalated my breach of security concerns. Told me she sent my information to the correct email, but I held her on the phone, for at least 48 minutes, and she couldn't tell me the exact email she had sent my information to. She kept telling me not to worry, but couldn't tell me what information was sent in the email, except it was the same as what she sent in the text to my phone. The text message includes my phone number. At first she told me she couldn't tell me what was in the email, because it was computer generated, and the computer refreshes, so there is no way of telling, but be sure she sent the email to the correct email, because I was very clear, and spoke clearly, so there was no way she could have sent the email to the wrong email. I then asked if she could check with her IT Dept., HR Dept., Corporate Office, Head Office to get this resolved. She continued to insist she had sent the email correctly, and I would just have to wait for the email.. I informed her that we had been on the phone for approximately 48 mins., and I still didn't get the email. I continued to express my concern, and she hung up on me. To date.. I have still yet to get that email, or any other communication from Go Smart. The fact is..they lied, and now my identity is in jeopardy. Their site is not secure, and they play games with people's lives..
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Pros:
  • Low cost
Cons:
  • This is my first dispute

Preferred solution: They need to send me a new sim card to change my phone number, as my phone number was given in that email, and possibly my bank information.

User's recommendation: Absolutely Not!!

Kelly S Yuv

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Verified Reviewer

I already left my negative review

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Did this already also and not doing it all over again! Thanks for absolutely nothing and I have nothing nice to say so, Im not going to say anything at all
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User's recommendation: Don’t bother

Kelly S Yuv

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Verified Reviewer
| map-marker Laconia, New Hampshire

Rediculous people are running this place and I could do a better job myself without having training!

I have nothing good to say about this whole ordeal! I am told I cannot get my service because Im a go smart customer to call this number which I called they say Im not a ghost smart Customer to call T-Mobile where do I called who says to call go smart Im done. This is ridiculous. They dont have my phone number my IMEI number for my box nothing at all and she couldnt help me. Nobody can help me. Im stuck with a box that I cant use and I am so frustrated. Ridiculous. I intend to keep going with this as far as my complaint goes no wonder its calledpissedconsumer.com and I dont blame the person who wrote that one. They had it right on the money , good luck stupid people dont know anything about Customer Service Customer Service must be hiring they should be
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User's recommendation: DO NOT USE THIS COMPANY! They don’t know what they’re doing or talking about at all!

Danny L Jjo

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Verified Reviewer

Can you take out the auyomatic payment

Im outside the country and cant make or receive calls .every year I come to colombia and this the first time this happens.I need help solving this issue please I need the phone for work
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Preferred solution: Acces to my phone line please I’m out side the US

Crystal S Rmt

I don't have a gosmart account

I don't have a go smart account why is it trying to to take money from mi account please cancel whatever it is
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Michael V Fhx

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Verified Reviewer
| map-marker Travelers Rest, South Carolina

Cancel automatic refill

The agent didn't call me back need to know if automatic refill was canceled would someone please call me.
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Preferred solution: Cancel auto refill

Michael V Fhx

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Verified Reviewer
| map-marker Travelers Rest, South Carolina

Cancel automatic refill

The agent said she would call me back an did,nt so I don,t know if my automatic refill was canceled or not. Please help.
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Lisa C Mof

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Verified Reviewer

I need to talk to an agent immediately

I need my money returned back into my account today. My phone is broken.

Do not work. Please turn the service off for 973687****.

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Loss:
$59

Preferred solution: Full refund

1 comment
AlexTrac

Hi Lisa C Mof. This is Alex from GoSmart Mobile.

We read your post and we are reaching out to you. Our apologies for the delayed response to this. If your issue is still unresolved, please contact us so we can further assist you. You can chat with us through this link http://bit.ly/2GML3M5 or call our customer service 1-87*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

hasham a

Lost my sim card

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I lost my phone one week ago at cd g France airport no i need new sim card soon as you can thankyou emrgence
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Preferred solution: new sim card under my name hasham ahmed 4157679295

1 comment
AlexTrac

Hi hasham a. This is Alex from GoSmart Mobile.

We read your post and we are reaching out to you. Our apologies for the delayed response to this. If your issue is still unresolved, please contact us so we can further assist you. You can chat with us through this link http://bit.ly/2GML3M5 or call our customer service 1-87*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

Kenneth O Ztk
map-marker Lagos, Lagos

I WANT TO ADD INTERNATIONL PLAN TO MY ACCOUNT

I FOLLOWED INSTRUCTIONS TO INPUT MY TELEPHONE NUMBER BUT, THE AUTHOMATED SYSTEM DID NOT LISTEN. I WAS CUT OFF

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Preferred solution: Deliver product or service ordered

1 comment
AlexTrac

Hi Kenneth O Ztk. This is Alex from GoSmart Mobile.

We read your post and we are reaching out to you. Our sincere apology for the inconvenience this may have caused you. Allow us to take a closer look into what's going on and ensure a resolution for you. To further assist you, please chat with us through this link http://bit.ly/2GML3M5 or call our customer service at 1-87*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

Natashia Med
map-marker Bolu, Bolu

Bluetooth Kulaklık Cihazı Bluetooth bağlanamıyor

GoSmart Mobile - Bluetooth Kulaklık Cihazı Bluetooth bağlanamıyor
Bluetooth Kulaklık Cihaz Bluetoobağlanamıyor Kullanıyorum Yardımcı Olursanız Sevinirim
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Mahdi Hnf
map-marker Columbus, Ohio

Pay bill

I was trying to activate my phone but the system is not working.
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1 comment
AlexTrac

Hi Mahdi. This is Alex from GoSmart Mobile.

We apologize for the inconvenience this may have caused you. To further assist you, please copy this link http://bit.ly/2GML3M5 and paste to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

Yuka Bsy
map-marker Aurora, Colorado

By my bill

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I need. To pay Bill
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1 comment
AlexTrac

Hi Yuka, this is Alex from GoSmart Mobile. To assist you with your concerns, please chat with us at http://bit.ly/2GML3M5.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

Dally Hdd

GoSmart Mobile

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I needed to find a cheap prepaid carier and my choice was a GoSmart Mobile. At first, I had trouble getting connection in general, there was no trouble transfering number, but more than 12 hours overnight I had no possible service while GoSmart Mobile told me everything is fine it the system. Next step, after firs moth ended, or which ever they count could be a sycle, I lost ability to send and recieve regular text mesages, I fixed it after a while ( don't even know how long it wasn't active due to use of various messsengers) Another month comes I loose data connection, after calling Customer service, reciving APN settings everything works perfectly. Btw, the promised 4glte doesn't even exist!!! no matter what device you use. after you done with 4gigabites or that 3g speed, there are also no 2gigabite speed! They leave you with no posssible service!!! After numerous attemprts on calling customer service I decided to speak with a supervisor regarding constant data interruption, The person who claimed to be a supervisor on duty was extrimely rude, it seemed like I called her at 3am on her house phone with my persnal needs. Another day, I was able to adress that expirience, although it doesn't seem it was escalated, because I had a chance to call once again and another supervisor wasn't even aware of my claim regardding bad expirience, there were no notes in the system. With all being said my conclusion is - the chipper the service - the worst it is. This company does not seem as their reputation matter and on my expirience it seems the more attitude person has - the higher is position. Can't wait to leave this unpleasant company with its horrible service.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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